Return & Refund Policy

Returns

At Luckvape.com, we prioritize your satisfaction and strive to ensure a seamless shopping experience. Our 30-day return policy from the date of purchase supports this commitment. Should 30 days have passed since your purchase, we regret that we cannot offer a refund or exchange.

Eligibility for Returns and Exchanges

We stand by the quality of our products and services. You are eligible for a refund or exchange under the following conditions, with all associated costs borne by us:

Transit Damages: We ensure easy resolution for transit damages. Check for damage upon receiving; if found, do not sign. We'll facilitate a free return or exchange. If already signed, returns are accepted, but shipping costs apply.

Incorrect Shipments: In the event that you receive the wrong item, we will rectify the error by sending the correct product without any additional charges.

Product Quality Issues: We uphold the highest standards for our products. If you encounter issues such as leaking, external damage, or if the item is not in new condition, we will provide a suitable solution, covering all related expenses.

Return Process

To initiate a return, please take the following steps:

Contact our customer support at luckvape@hotmail.com within 3 days of receiving your order. Include details such as Order #, Full Name, Address, Phone Number, and a comprehensive reason for the return.

Following approval, we will provide you with detailed instructions for returning the product, ensuring a smooth and hassle-free process.

Conditions

Returns or refunds for reasons not specified above will not be accepted. Products and their packaging must be returned in their original, undamaged condition.

Refunds

Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly within 15 working days and credited back to your original payment method.

Shipping Costs

We will cover all shipping costs for returns due to transit damage, incorrect shipments, or product quality issues. Initial shipping costs are non-refundable for any other return reasons.

Policy Integrity

If the product is found to be faulty, we will offer a replacement, exchange, or refund, reaffirming our dedication to quality and customer satisfaction.

Promotional Terms

For returns related to promotional items, all components of the promotion must be returned. If a promotional item is not returned, its value will be deducted from the refund amount. We will assume the shipping costs for returning defective promotional items.

Customer Assurance

Our policies are crafted to provide a secure and reliable shopping experience. If you have any questions or require further information, please contact us through our "Contact Us" page. We are here to support you every step of the way.

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Professional

10 years of experience have given us a thorough understanding of product technology and customer cooperation. 10 years means a lot of things.
*Long term experience
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Cooperation

We work with external partners in a correct and fair manner.
* Fair cooperation with suppliers * Respect the requirements of every customer
* Cultural understanding, easy to work with
* Samples and small orders accepted
* OEM/ODM good cooperation

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We take responsibility for what we do and the results we deliver.
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